Awards


Awards for the Best Customer Satisfaction:

2015- 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 

Contact

Escuela de Idiomas
Violeta Parra -
TANDEM Santiago®

Triana 853
Providencia
Santiago de Chile

Phones:

(56) 22 236 4241

(56) 22 236 9608

(56) 22 235 4481

Fax:

(56) 23 224 4579

Office opening hours:

Monday to Friday 9 a.m. to 9 p.m.

tandemsantiago@gmx.net

info@tandemsantiago.cl

Skype Me™!

      

Enrollment - Payment - Cancellation Conditions - Reimbursement


Click here to do a fast quotation or enrollment

Your quotation is only considered as enrollment if you make a deductable deposit of US$100. paying the depopsit you accept our quotation and the included cancellation conditions.


Enrollment Details and Payment

Booking Conditions

How to Enroll

Please use our on-line Enrollment form or send it by fax. Deadline for the language courses is 9 days before the course starts. After this deadline we only accept direct enrolments at the school, filling up the courses on a first-come first-serve basis.

After having received the enrolment form you will get a "Pro Forma" invoice within 24-48 hours.

In order to book a language course, you must  send a non-refundable deposit of US$100.

Payment of the deposit

You can pay the deposit (all fees have to be paid by you) through one of the following options:

1. Money transfer to our bank account

You can wire the in the Pro Forma indicated Euro amount (equivilant to U$ 100) to our German Bank account

  Bank name:  Postbank Köln

  Bank Address:  (City) Köln, (Adress) Postfach , (Country) Germany

  Account number: 500437504

  SWIFT/BIC: PBNKDEFF

  IBAN: DE90 3701 0050 0500 4375 04

   Account Holder: Stefan Meffert

2. Paypal
click here:

3. Credit cards

We can also charge your Visa, Master, Diner's or American Express credit card.

AMEX    visacard        Mastercard    Dinerscard

If you want to pay the reservation deposit by credit card, please download (click here) the  authorization form, fill it out, and send it to the following fax: (56) 2- 22354481.

4. Western Union

Alternatively the deposit can be send via Western Union, directed to our director: Stefan Meffert in Santiago de Chile (you don't need any other indication!).

Please read carefully the cancellation conditions before you make the payment of the deposit. By making the deposit you accept these conditions.

Once we have received the deposit, we will send you the definitive confirmation with the complete lodging information and additional travel information by email.

Payment of the balance

The balance (total less deposit) has to be paid within the first two days after course start. You have two alternatives to pay the balance.

1. Payment at school

  • 1.1 in US$ cash or
  • 1.2   with credit card. The US$ amount will be transfered to chilean Pesos using our internal exchange rate of the day.

AMEX    visacard        Mastercard    Dinerscard

2. Payment in Euro to our bank account in Germany

Alternatively you can wire the in the "Pro Forma" indicated Euro equivalence to our German Bank account:

    Account holder: Stefan Meffert

    Bank: Postbank Köln

    BLZ: 370 100 50

    Account number: 5004 37504

    SWIFT: PBNKDEFF 370

    IBAN/BIC: DE90 3701 0050 0500 4375 04 PBNKDEFF

Get a 2% discount on the total of your balance for payment to the german Postbank account done at least 7 days before your course starts! This discount applies only if no other special discounts have been given.

NOTE:

Group courses need as minimum 2 students per level. In case your level does not have the minimum you will get individual classes reducing the booked intensity to half or you can choose to participate in the next lower group.

Cancellation conditions

Language Courses

Before Deadline

The cancellation of a language course more than 9 days before the start of the course will result in the lost of the US$ 100 deposit, which is charged as cancellation fee. But, if you want you can change the starting date of the course without any additional cost within the following 12 month after the original starting date. After this period, you have to pay the deposit again. In case in the meantime the prices became higher, you have to pay the difference.

Between Deadline and start of course

For cancellations of any program between deadline and course start the cancellation fee is fixed in the cost of 1 week of the booked program as listed in the valid price list, without considering any applied discounts.

After course start

We don´t make any reimbursement for reductions of the intensity the student had booked.

Programs of less than 4 weeks duration

Cancellation of started programs of 1-3 weeks will result in the charge of the billed course program. We regret we cannot reimburse money in case of program abortion caused by any unforeseen circumstances, which are not responsibility of the school and which might affect the student and may force him/her to interrupt or end a course early, like illness, change of plans etc. for courses and lodgings lasting less than 4 weeks.

Programs lasting 4 weeks or longer

In case of abortion of started programs lasting 4 weeks or longer, we reimburse the difference between the realized and the paid program less the cost for one week of the same program as listed in the valid price list, without considering any applied discounts.

Lodging

Family lodging, shared apartments and furnished apartments:

Students have to pay one additional week in addition to the time they actually stayed.

Hotels in Santiago:

Students only pay the time they stayed or 1 day for "no show up".

Hotels in Ski Resorts:

Hotels in the ski resorts have their own reservation and cancellation policies. Please see their Home pages for details. Payments have to be made directly to the Hotel.

Packages:

The cancellation of a language course+ lodging package more than 9 days before the start of the course will result in the lost of the US$ 100 deposit, which is charged as cancellation fee.If programms are cancelled later than 9 days before package starts or aborted after having been initialized, no reembursements are possible.

Reimbursements

We regret we cannot reimburse money in case of program abortion caused by any unforeseen circumstances, which are not responsibility of the school and which might affect the student and may force him/her to interrupt or end a course early, like illness, change of plans etc. for courses and lodgings lasting less than 4 weeks.

In case of abortion of programs lasting 4 weeks or longer, without written cancelation with at least 9 days in advance, we reimburse the difference between the paid program and the real taken program, which includes the running week plus one more week of the same program. We will recalculate the real taken programs cost and discount the made payment. If result is negative this amount will be reimbursed and if it is positive the difference has to be paid.

© Tandem Santiago 2017

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